Customer Service Quality Specialist

Badalona, Catalonia, Spain · Customer Service

Description

We are looking for an experienced Quality Specialist to perform audits to ensure consistency in the quality of client interaction and ensure Customer Service team is using defined procedures.

The Quality Specialist will review the company interaction with the clients to make sure it has been done with compliance to the company’s standards and meets customer expectations. The ideal candidate will possess a trained eye for detail and will be reliable and committed. The role will also involve recommending and implementing improvements in the internal control structure.

The goal is to assure the high quality of our services aiming to the long-term success of our business.


At Leadtech, we work hard... and play harder! Our mission is to empower clients and employees to achieve its goals in the online business world.

Since 2007, we have been fostering innovative and creative techniques across a multitude of industries, making us pioneers in online project management.

Leadtech is dedicated to constant improvement, as well as inspiring new ideas and methods daily, for both the world in which we live and the future to come.

If you have a creative and innovative mind, Leadtech is looking for you!


Responsibilities

Requirements

Benefits

What we offer

Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people’s development offering the opportunity for continuous training and career growth.

Some of our benefits:


Location

You will join our headquarters in Badalona, being part of a cross-cultural company and work with experts of over 10 nationalities. We are located just 15 minutes away by car (25 minutes by metro) from the thriving city center of Barcelona. Join our team of young professionals and experience the excitement of developing online international projects on a daily basis.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida del Maresme, 44-46 08918 Badalona) or to the email address [email protected], attaching to your request a document that can validate your identity.

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